The Lanigan Group
Written in 2004, this classic has withstood the test of time and was used to develop balanced scorecards validated by a former Auditor General of Canada at the University of Ottawa's Centre on Governance.
These scorecards are best-in-class examples of balanced scorecarding. Contact us if you would like to obtain a complimentary copy of them.
Being relevant requires not only a compelling value proposition, which this book is not about,
but also an
Remaining relevant requires an ongoing investment into technology, process and capability that sustains both running the existing business as well as ongoing innovation.
The only way to do this is to employ process ambidexterity, which this book is about.